No matter whether you prefer handling your concerns digitally or favor personal contact – we consider all customer needs and always strive to offer first-class service.
To ensure everyone can use our service, we are personally available at our locations during the weekend, as well as over the phone, to address your wishes and questions. We warmly welcome you at our locations and passionately aim at making your customer experience something extraordinary.
At Trisor, you have uncomplicated access to your valuables at any time – without the need for an appointment or registration. Using an encrypted customer card, you can enter the Trisor location 24 hours, seven days a week, 365 days a year.
Accessing your locker doesn’t require staff: our special vault robot discreetly transports your safe deposit box to a separate customer cabin. Absolute security is ensured through your personal PIN and fingerprint – no one but you can access your deposit box. After your visit, the robot safely returns your deposit box to the vault. Whether it’s late in the evening or just before your vacation, Trisor offers you flexibility.
Our vaults comply with current security standards, are ECB-S certified, and equipped with sound and vibration alarms. Our video surveillance is linked to a professional control center that responds promptly to suspicions and alarms.
A 24/7 on-site security team ensures the round-the-clock protection of our location, and even in the event of internet or power outages, operations remain assured. In addition to these physical security measures, we place significant emphasis on cyber-security. Therefore, we also rely on extensive insurance coverage and associated assessments of our locations and processes by our partners HDI and AXA to optimally safeguard your assets.
Your belongings are solely your concern which is why you access your deposit box in private and secure individual cabins, without the presence of staff or other customers. At Trisor, you have the option to pay in cash and receive an anonymous white customer card.
Likewise, we highly value confidentiality in our communication with you: You won’t receive any correspondence by mail. As an independent safety deposit box provider, we are not subject to reporting obligations – because your safety and well-being are our top priority.
Here's what our customers say
"Our partnership with Trisor allows us to make our customers an attractive offer in line with the current state of security technology."
Super service, great facility. Everything seems very professional. Advice was also good. I am very satisfied.
Friendly and helpful staff paired with great and pleasant ambience – I'm glad Trisor made it to Cologne!
The service as well as the advice is first class. With 24/7 access a lot more convenient than a safety deposit box at the bank. I can recommend Trisor with complete confidence.
Great service during the introduction by a very friendly staff member, fantastic safety deposit facility with easy 24/7 access – I can only recommend it.
"Following a screening of the market, we have decided to make Trisor GmbH our partner… They give customers an appealing offer with high security and flexible access."
You have some questions?
We are happy to invite you to an non-binding consultation over a cup of coffee. Alternatively, you can of course contact us by phone or email. We look forward to assisting you and welcoming you soon.
Monday – Saturday
9:00 AM – 6:00 PM
Tel.: 0800 – 1874 767